The role of healthcare services in today's world is expanding, given the penchant of the people to not only eliminate sickness but also propagate good health. This has created an increasing demand for healthcare facilities and healthcare professionals. This increased demand for quality care has resulted in an increasing pressure on the healthcare professionals to provide holistic care on a continued basis. This has increased the emphasis on proper and detailed documentation. In this scenario the role of healthcare documentation, the role of medical transcriptionists- healthcare documentation specialists becomes vital
Medical transcription is the process of creating patient medical records from the dictation of healthcare professionals' encounter with patients. Medical transcriptionists are documentation experts who are trained to listen to the audio and transcribe patient medical records using their vast store of knowledge, expertise and research skills to create patient medical records that are detailed, accurate, concise and easy to access. As medical transcription requires concentrated focus on acquiring and developing the right team, having a rigorous quality assurance process and the right technology to produce desirable results, outsourcing medical transcription to an expert medical transcription service provider has been found to be the right solution
Apart from producing accurate, timely, secure records and cost-effective patient medical records, outsourcing medical transcription services also have the added advantage of constantly evolving to suit the changing needs of the healthcare sector.
Given below are some of the ways medical transcription services have evolved over the years to provide quality services:
Remote services: Outsourced medical transcription services have essentially moved away from the physical premises of the healthcare facility/ healthcare professional. This has resulted in better focus on the patient, better utilization of resources and the elimination of several overhead costs towards medical transcription.
Data collection: Having moved away physically from the healthcare facility/ healthcare professional's premises, outsourced medical transcription service providers have also eased the process of collecting and transmitting data for transcription. They have created systems and applications that enable healthcare professionals to use dictation devices of their choice. They have also enabled transmission of this data through secure modes for the process of transcription ensuring least amount of delays. Medical transcription services have evolved into editing and proofreading services for transcripts created by speech recognition software to ensure acceptable accuracy levels
Document delivery: The modes of document delivery have evolved over time to such an extent that the mode of delivery can be customized to suit the specific needs of the healthcare professional. In fact document delivery has been customized to ensure that the healthcare professional can view and sign off on the transcript electronically without having to wait for the hard copy. Delivery of transcripts to multiple locations in case the care process involves more than one healthcare professional has also been customized
Specialty based support: Acknowledging that healthcare is a vast field having multiple specialties, outsourced medical transcription service providers provide specialty based support in terms of specially trained medical transcriptionists, specific report formats/ templates and even turnaround time options
Turnaround time support: The urgency of turnaround time for the patient medical record depends on many factors. Taking this into consideration outsourced medical transcription service providers provide various turnaround time options based on the needs of healthcare professionals
Adoption of EMR/EHR: With the mandate towards nationwide adoption of an electronic healthcare system, healthcare facilities and healthcare professionals have been urged to adopt EMR/EHR. Outsourced medical transcription service providers offer support in this process by having HL7 interface.
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